Terms & Conditions
Last updated: 24/01/2026
Welcome to our website. By using this site and placing an order with us, you agree to the following Terms and Conditions. Please read them carefully.
1. About Us
We sell handmade soap produced in the United Kingdom using natural ingredients. All products are made in small batches with care and attention.
2. Products
- All soaps are handmade and may vary slightly in colour, shape, and size.
- Product descriptions and images are provided for guidance only.
- Our soaps are made using natural ingredients, but this does not guarantee they are suitable for everyone.
3. Allergies & Skin Sensitivity
- Please read the ingredient list carefully before purchasing.
- We are not responsible for allergic reactions or skin sensitivities.
- If you have known allergies or sensitive skin, we recommend carrying out a patch test before use.
- Use of our products is at your own risk.
4. Prices & Payment
- All prices are shown in GBP (£) and include VAT where applicable.
- Payment must be made in full at the time of ordering.
- We reserve the right to change prices at any time, but changes will not affect orders already placed.
5. Orders
- Once an order has been placed, you will receive an order confirmation email.
- We reserve the right to refuse or cancel any order for any reason, including stock availability or errors in pricing or product information.
6. Delivery
- We deliver by post within the United Kingdom unless otherwise stated.
- Delivery times are estimates and not guaranteed.
- We are not responsible for delays caused by postal services or events outside our control.
- Risk of loss or damage passes to you once the order has been dispatched.
7. Returns & Refunds
- Due to the nature of our products, we cannot accept returns of opened or used items.
- If your order arrives damaged or incorrect, please contact us within 14 days of receipt with photos where possible.
- Refunds or replacements will be issued at our discretion.
8. Cancellations
- Orders may be cancelled before dispatch.
- Once an order has been dispatched, it cannot be cancelled.
9. Intellectual Property
- All content on this website, including text, images, logos, and designs, is our property and may not be used without permission.
10. Limitation of Liability
- Our liability is limited to the purchase price of the products ordered.
- We are not liable for indirect, incidental, or consequential losses arising from the use of our products or website.
11. Privacy
- Any personal information you provide will be handled in accordance with our Privacy Policy.
- We only use your information to process orders and communicate with you.
12. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the UK courts.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us at: