Privacy Policy

 

Last updated: [add date]

 

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our handmade soaps.

 

Who We Are

 

 We are a UK-based business selling handmade soap made with natural ingredients and delivered by post.

 

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: [your email address]

 

What Information We Collect

 

 When you use our website or place an order, we may collect the following information:

  • Personal details: Name, billing address, delivery address, email address, and phone number
  • Payment information: Payments are processed securely by third-party payment providers. We do not store your full card details.
  • Order information: Products purchased, order history, and delivery details
  • Website usage data: IP address, browser type, pages visited, and cookies (see Cookies section)

 

How We Use Your Information

 

 We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Comply with legal or regulatory obligations

 

We only use your data when we have a lawful reason to do so under UK GDPR.

 

Marketing

 

 We will only send you marketing emails if you have chosen to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

Sharing Your Information

 

 We only share your information when necessary, for example with:

  • Payment processors
  • Delivery and postal services
  • Website hosting and e-commerce platforms

 

These providers only receive the information they need and are required to keep it secure.

 

We do not sell your personal data to third parties.

 

Cookies

 

 Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies may be used to:

  • Remember items in your basket
  • Improve website performance
  • Analyse website traffic

 You can control or disable cookies through your browser settings.

 

How We Protect Your Data

 

 We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

 

How Long We Keep Your Data

 

 We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

 

Your Rights

 

 Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request a copy of your data

 

To exercise any of these rights, please contact us using the details above.

 

Changes to This Policy

 

 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.